Refund and Returns Policy
SHIPPING POLICY
1. Order Fulfillment & Delivery Timeline
All orders are shipped directly from our Dear Priyota warehouse in China & Hong Kong.
Processing Time: 1–3 business days
International Transit to Bangladesh: 25 business days (excluding weekends and holidays)
Domestic Delivery in Bangladesh: Additional 3 working days via our trusted local logistics partners.
Total estimated delivery time: 28 business days
2. Shipping Charges
Flat Delivery Fee Inside Dhaka: ৳100 and Outside Dhaka ৳120
Currently, we only offer delivery within Bangladesh.
3. Tracking & Order Updates
Once your parcel is dispatched, you’ll receive a tracking link via SMS/email.
Our customer care team is available on WhatsApp, Messenger, or support@dearpriyota.com to assist with any delivery queries.
RETURN & EXCHANGE POLICY
We want you to love everything you receive from Dear Priyota. But if something’s not right, we’re here to make it right.
1. Garment Products (Apparel)
Eligible for return or exchange within 7 days of delivery.
Must be in unworn, unwashed, undamaged condition, with tags and original packaging intact.
Valid proof of purchase is required.
2. Beauty Products, Skincare, & Lingerie
Due to hygiene and safety reasons, these items are not eligible for return after delivery.
However, you must check instantly upon receiving.
If you notice any issue (damage, wrong item, etc.), report it within 24 hours of delivery.
Delayed claims will not be accepted.
3. Return Request Procedure
Email us at support@dearpriyota.com or message us on Facebook/Instagram with:
Your order number
Clear photo of the item
Reason for return or issue
4. Return Shipping
Return shipping cost is borne by the customer, unless:
You received a wrong or defective item
In such cases, we will arrange a reverse pickup or compensate for return costs
5. Refunds & Exchanges
Refunds (where applicable) will be processed within 7 working days via bKash/Nagad or bank transfer.
Exchanges depend on stock availability. If unavailable, store credit or a refund will be offered.
Our Commitment
At Dear Priyota, your trust means everything to us. Whether it’s a little dress or a box of joy, we ensure every parcel carries love, care, and quality. And if something falls short, we promise to fix it with grace.
For support: support@dearpriyota.com
Facebook & Instagram: @dearpriyota
